Terms & Conditions

Rig Rescue is an on-demand roadside assistance and mechanic booking platform that connects drivers, fleet managers, mechanics, and shop owners.
By accessing or using the Rig Rescue website or mobile application, you agree to comply with and be bound by these Terms & Conditions.

Services Provided

Rig Rescue provides the following services:

Emergency roadside assistance

Mechanic booking services

Real-time location tracking

In-app messaging and communication

Fleet and driver management

Payment processing

Booking and job management

Ratings and reviews

User Accounts

Users must provide accurate and complete information during registration.

You are responsible for maintaining the confidentiality of your login credentials.

Any unauthorized use of your account must be reported immediately.

Rig Rescue reserves the right to suspend or terminate accounts providing false information or violating these terms.

Booking & Service Responsibility

Rig Rescue acts as a technology platform connecting users with independent mechanics and service providers.

We are not directly responsible for:

The quality of services provided

Delays in service

Vehicle damage

Disputes between users and mechanics

All service providers are independently responsible for the services they offer.

Payments

Payments are processed securely through third-party payment gateways such as Stripe.

Users agree to pay all applicable charges for completed services.

Refund requests are reviewed on a case-by-case basis.

Rig Rescue reserves the right to modify pricing at any time.

GPS & Location Services

Rig Rescue uses real-time GPS location services to

Locate nearby mechanics

Provide emergency roadside assistance

Improve booking accuracy

Disabling location permissions may affect app functionality.

User Conduct

Users agree NOT to

Use the platform for fraudulent purposes

Harass or abuse other users

Upload harmful or illegal content

Attempt unauthorized access to the system

Misuse the application in any way

Violation of these rules may result in account suspension or permanent termination.

Reviews & Ratings

Users may submit ratings and reviews based on their service experience.
Rig Rescue reserves the right to remove:

Fake reviews

Offensive content

Misleading information

Intellectual Property

All content, logos, trademarks, software, and designs associated with Rig Rescue are the intellectual property of Rig Rescue and protected by applicable copyright and trademark laws.

Limitation of Liability

Rig Rescue shall not be liable for:

Indirect or incidental damages

Loss of profits

Vehicle damage

Service delays

Mechanic negligence

Technical interruptions

Users utilize the platform at their own risk.

Account Termination

Rig Rescue reserves the right to suspend or terminate any account that violates these Terms & Conditions without prior notice.

Modifications to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on the website and app.
Continued use of the platform after updates constitutes acceptance of the revised terms.

Contact Information

Email: support@rigrescue.com
Website: www.rigrescueapp.com